Contact the Casinorocket editorial team
For questions about the information published by Casinorocket, contact our editorial team at [email protected]. We aim to reply within 48 hours.
Questions about your account
Casinorocket is an information and editorial site. We cannot register accounts, handle deposits or approve withdrawals, but our content covers registration, payments, bonuses, identity verification and common technical issues.
If your question concerns an existing account or a transaction, use the live chat shown in your account. Operator support is available 24/7, which is the appropriate channel for access to your balance, payment status, verification documents or an active withdrawal request.
What to include in your message
For an editorial enquiry, include the page or topic, the point that needs clarification and any relevant Casinorocket reference. Do not send passwords, card details, cryptocurrency keys or copies of identity documents by email.
For an account enquiry through live chat, have your registered email address, the approximate transaction date and the on-screen reference ready. These details help support locate the relevant record without asking you to repeat payment or personal information in the chat.
Other routes to help
If gambling is affecting your money, time or wellbeing, contact the GamCare support service or call the National Gambling Helpline on 0808 8020 133. The service is free and available 24/7.
You can also visit BeGambleAware for confidential support, or use GamStop to exclude yourself from participating sites. Access is for people aged 18+.
You must be 18 or over (18+) to use this site. If gambling stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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